Frequently Asked Questions

Orders & Shipping

How long does delivery take?
Most orders are delivered within 7–14 business days. You will receive a tracking link by email once your order has been dispatched.

Do you ship internationally?
Yes, we ship to most countries in Europe and beyond. Shipping costs and delivery times vary by destination.

How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can use this to follow your delivery in real time.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in their original packaging. Please contact us before sending anything back.

How do I start a return?
Send us an email at our contact page with your order number and reason for return. We will guide you through the process.

When will I receive my refund?
Refunds are processed within 5–10 business days after we receive the returned item.

Products

Are your products ethically sourced?
Yes, we carefully select our suppliers to ensure quality and responsible production practices.

What if my item arrives damaged?
We are sorry to hear that! Please contact us within 48 hours of delivery with a photo of the damage and we will arrange a replacement or refund.

Payments

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment options available at checkout.

Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely. We never store your payment details.